In order to receive points for an eligible purchase, you must do the following:
- Retail Store / Factory Outlet: Tell the store associate at checkout that you're a My Brooks Brothers Rewards member.
- Online: Make sure you log in to your account to complete your purchase.
- Out of store: As a Brooks Brothers World Mastercard cardholder, you’ll automatically accumulate points when you shop with a Brooks Brothers Mastercard everywhere that Mastercard is welcome.
- Over the phone: Tell the customer service representative that you're a My Brooks Brothers Rewards member.
If you are not sure if you received points, please contact Brooks Brothers' Customer Experience Team at service@brooksbrothers.com or call 1-(800)-274-1815.